Reasons why a CRM is good for your business

Business success comes down to whether profitability can be sustained, which is why building and maintaining relationships with your customers is crucial. To help with this, business owners are implementing customer relationship management (CRM) systems. Imagine buying a product, and it breaks the first time you use it. You contact customer support and describe the issue, only to be told to wait for another representative to call you back. You wait for hours, and still nobody calls. After sending an email to customer support, you finally get a call from a customer service representative, but it’s from someone unfamiliar with ...
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Why managed IT services is best for cybersecurity

Today’s companies need technology to function. Without it, businesses cannot compete and succeed. But with technology comes the ever-constant threat of hackers and cybercriminals. That’s why small- and mid-sized businesses need to protect themselves with robust cybersecurity solutions managed by IT professionals. The numbers According to the Ponemon Institute’s 2019 State of Cybersecurity in Small and Medium-Sized Businesses (SMBs) survey, cyberattacks have increased dramatically. Here in the United States, 76% of companies were attacked in 2019, a significant leap from 55% in 2016. Sixty-nine percent of US businesses reported data breaches in 2019, up from 50% in 2016. The financial ...
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Why managed IT services is best for cybersecurity

Today’s companies need technology to function. Without it, businesses cannot compete and succeed. But with technology comes the ever-constant threat of hackers and cybercriminals. That’s why small- and mid-sized businesses need to protect themselves with robust cybersecurity solutions managed by IT professionals. The numbers According to the Ponemon Institute’s 2019 State of Cybersecurity in Small and Medium-Sized Businesses (SMBs) survey, cyberattacks have increased dramatically. Here in the United States, 76% of companies were attacked in 2019, a significant leap from 55% in 2016. Sixty-nine percent of US businesses reported data breaches in 2019, up from 50% in 2016. The financial ...
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Windows 10 October 2020 Update: Features to watch out for

Microsoft started rolling out the Windows 10 October 2020 Update in recent weeks. While this update is relatively modest in terms of size and features, it boasts of several design and functionality upgrades that will enhance user experience. Here’s what you can expect from the update. Start menu’s new look The Start menu gets a makeover with “theme-aware” tiles, or tiles that take on the dominant color of your theme. Microsoft has removed the accent color behind tiles in the apps list, replacing it with a uniform translucent background in light mode and a solid black background in dark mode ...
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The value of managed IT services in healthcare

Current trends in healthcare skew toward more reliance on tech than ever before. Between telemedicine, data management practices, and countless other recent developments, hiring managed services providers (MSPs) is one of the easiest ways for practices to keep up with the times. Here's why partnering with MSPs is beneficial for healthcare providers: MSPs guarantee response times When it comes to providing healthcare services, constant uptime and availability can be a matter of life and death. Your IT support team shouldn’t be any different. Most MSPs guarantee maximum response times and support lines that are open 24 hours a day. If ...
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Disabling Android location settings

The location tracking feature in Android smartphones makes it easier to use certain apps like Google Maps. With this feature turned on, it’ll be easier to locate, for example, the nearest diner. However, enabling this feature has security implications. Hiding your location may require extra steps when you use certain apps, but at least you and your device would be more secure. If you wish to change your phone’s location settings, read on. Photos and GPS tagging Your Android smartphone’s geolocating or GPS tagging function lets you attach GPS coordinates to the pictures you take. This allows you to arrange ...
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5 Easy ways to boost your Mac’s speed

Has your Mac become sluggish? Is it taking too much time to boot or load websites? Different factors can slow down your computer. In this post, we have prepared various tips on how to resolve this. Clean up your Login Items The Login Items list (also known as the Startup List) contains all the apps and programs that automatically start when you log in. Having too many Login Items forces your computer to work harder at startup, slowing it down. You can remedy this by going to System Preferences and selecting Users & Groups. Click on Login Items to see ...
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New admin capabilities for better Microsoft 365 delivery

In the past few months, the pandemic has driven businesses to utilize every tool available to them to keep operations going. This largely meant deploying cloud-based solutions that can support remote work setups and connect multilocational workers. During these critical times, the job of IT administrators has become more crucial and demanding. So to help make their work just a tad easier, Microsoft has added new features in the Apps admin center that will allow IT administrators to be more efficient and productive. Intelligent insights Intelligent insights include features like Apps Inventory, Add-In Inventory, and Security Currency that allow IT ...
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Give your SMB more flexibility with a hybrid cloud

When it comes to the cloud, small- and medium-sized businesses (SMBs) are often presented with the choice of either a private or a public cloud. But there is a third option — a hybrid cloud. And this is the choice that provides SMBs with greater flexibility. How so? Read on to find out. Hybrid clouds are a combination of private and public clouds. In private clouds, data and applications that require tighter controls are hosted either internally or privately in an off-site facility. Meanwhile, public clouds are managed externally by third-party providers with the express purpose of reducing a company’s ...
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Is your business continuity plan doomed to fail?

No business continuity plan is perfect. Each plan has risks that can result in your business’s failure if not taken into account from the start. But don’t blame it all on your managed IT services provider (MSP) — often, a system’s design has loopholes to start with. Let’s take a look at some of the reasons why business continuity plans fail. Over-optimistic testing The initial testing attempt is usually the most important, because it's when MSPs can pinpoint potential pain points in the recovery plan. However, they usually test the system in full, instead of in phases. This can cause ...
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