Need Professional & Reliable IT Services?

  • NEW JERSEY OFFICE

    (973) 343-5479

Anyone who says machines cannot be sentient beings has never had an email server crash at the moment a very important client is expecting you to send them an attachment.Or when a computer freezes in the middle of a big PowerPoint presentation, leaving you stammering and sweating profusely. Information technology just seems to know when we can least afford for it to let us down.

Race Computer Services is in the business of making sure technology does not let you down. However, for those inevitable times when your IT systems seem to have a mind of their own, we respond quickly and efficiently to get them back on track.

Here is a typical support scenario and the process Race follows:

  1. A business owner in Manhattan calls us because all the networked Mac computers in her office show the black screen of death. Business activity is at a standstill.
  2. We start a support ticket with all the information the business owner can provide.
  3. Based on what the business owner tells us, we dispatch a tech professional who has a lot of experience fixing similar issues.
  4. On occasion, the problem will magically resolve itself before we have done a thing. (Like we said, machines seem to sense certain situations, as when there is an expert around.) If so, we try to recreate the problem. If the computers are still showing the black screen, we go about addressing the issue as quickly as possible so our client can return to business.
  5. We solve the problem.
  6. We test and re-test the system to make sure the problem does not arise again.
  7. When the issue is resolved to the satisfaction of the client and to our tech professional, we close the ticket and bill the customer for the hours it took to complete the job.
  8. Everyone in the client’s office returns to work.

All in all, it is a straightforward process. No two support issues are exactly alike, except that we will respond as quickly as possible—even if you need us after business hours—and send the right person to address it. Since 2009, we have been providing quick, thorough support for many types and sizes of businesses in Manhattan, as well across the states of New York and New Jersey.

If you are ready to learn more about Race’s IT support process, please call us at
(973) 343_-5479 or email us at [email protected] for a free consultation.