For Immediate Support Call 973-343-5479

Remote Support Services

Does your Business Rely on Remote IT Support? 

 Do you Need a Trusted and Reliable Go-To Remote Support Partner?

With mobility on the rise, the request for Remote Support is almost always on the rise.  Business networks across New Jersey and New York understand that remote support is an efficient way to decrease cost for tech support services.

Race Computer Services (RCS) is your trusted and reliable Remote Support partner with highly experienced support technicians.

Executives, business owners, and sales professionals are turning to iPads and iPhones to access corporate resources, emails, as well as cloud hosted applications.  RCS offers you Remote Support in New York and New Jersey.   We are providing support for businesses running both apple and windows-based devices. RCS will ensure that your traditional Windows network and Apple systems play well together and your employees are working in an efficient manner.

 

Here are a few areas we can help:

  • You have traveling sales agents who work remotely, sometimes they have trouble accessing the database.  RCS can assist your sales agents in these situations.
  • Sometimes you have an issue with one computer not connecting to Wi-Fi.  We can log in remotely and inspect the Wi-Fi Settings.
  • Your IT guy is over his head in service tickets.  You might not be able to afford another employee.  With tickets on the rise- and an IT guy drowning in support tickets- Allow RCS to pull him to the surface.  We will resolve the most important issues and help remotely, allowing your IT staff to do the tickets which require feet on the ground.  Not an issue.
  • Perhaps you are experiencing random IT problems.  Give us a call.  Clients on Remote Support agreements can call anytime for assistance.
  • Do you have issues with Printing?  We can deal with Printing issues remotely as well.  Usually we clear the print queue as a first step.

Enterprise Mobility:

For Larger Businesses, we can work in alignment with in-house technical resources and provide an extra layer of support.  We can assist you as an external resource or  assist  workers who might be working from home, or at another office location over a VPN connection.  We can also help users access data securely over several devices, such as from the iphone, macbook and windows pc.

Cloud:

We also get a lot of questions on “The Cloud.” Using cloud services will make mobility easy.  But you can still use VPN if your business is running on-premise bases systems.  If you have any questions on using cloud services feel free to give us a call.  Sometimes cloud can be cheaper, but in some cases it’s not.  However; cloud options are usually safer in terms of data and business continuity.

RCS offers support for Small and medium-sized businesses.  We also support schools and local municipalities in Northern New Jersey who run both Windows and Mac-based IT Networks.   Our Remote SUPPORT clients love us in Bergen County, Essex County, Hudson County, Passaic County, Sussex County, Union County and Warren County.  Additionally, we provide support services for businesses in Central New Jersey, The Jersey Shore, and South Jersey.  So if your business is in Middlesex County, Ocean County or Atlantic County- we have your IT covered.

Race Computer Services (RCS) is your Trusted Technology Partner when it Comes to providing Remote Support for Computer Networks, or Enterprise Businesses who need an added layer of insurance to their current IT Support model. 

Contact The Team Today at (973)343-5479 and allow RCS To offer you the very best in Remote IT Solutions.

 

 

 

 

 

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